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Return Policy

Thank you for choosing prettypeoplepop for your skincare needs. We appreciate your trust in our handmade lotions. Please read our return policy carefully before making a purchase.

1. Returns:

  • We do not accept returns on any products once they have been shipped.

  • This policy is in place to ensure the sanitary and hygienic standards of our handmade lotions.

2. Damaged Items:

  • In the rare event that you receive a damaged item, we will gladly send you a replacement.

  • To qualify for a replacement, please follow the steps below:

    • Contact our customer support via email at prettypeoplepop@gmail.com within 7 days of receiving the damaged item.

    • Attach a clear picture of the damaged item to your email.

    • Include your order number and a brief description of the damage in the email.

  • Our customer support team will assess your request and respond to you promptly.

3. Replacement Process:

  • If your request for a replacement is approved, we will ship a new item to you free of charge.

  • Please note that replacements are subject to product availability.

4. Refunds:

  • As a policy, we do not offer refunds on shipped products.

  • Refunds will only be processed if an order is canceled before it has been shipped.

5. Canceling Orders:

  • To cancel an order, please contact us at prettypeoplepop@gmail.com as soon as possible.

  • Orders can only be canceled if they have not been shipped.

6. Contact Information:

  • For all inquiries regarding returns, replacements, or cancellations, please reach out to our customer support team at prettypeoplepop@gmail.com

7. Disclaimer:

  • prettypeoplepop reserves the right to update or modify this return policy at any time without prior notice.

Thank you for choosing us! We appreciate your understanding and cooperation with our return policy. If you have any questions or concerns, feel free to contact us through our customer support email.

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